Trade payments and ERP

A gateway for large-ticket commodity payments had to fit the transaction around it. My requirements work connected the customer payment with the ERP’s internal trade record and the information finance needed for reconciliation.

The records call the linked internal parts of a transaction “trade legs”. The useful requirement was to connect those parts: successful payment alone could not tell every team that the wider trade was complete.

I investigated payment failures with finance and worked directly with engineering on system design. IDFC is named as the banking partner in the historical account. My contribution was the gateway/ERP product requirements and operating handoffs.

Customs and shipping documentation were part of the transaction requirements alongside payment and reconciliation. The product work covered both steps users completed and checks teams needed around execution.

I worked across engineering, finance, business and operations on those connected requirements. Payment, the trade record and documents needed to be considered as a workflow, rather than completed independently and reconciled only afterwards.

The reported operating changes concern that combined programme. Complaint reduction is not attributed solely to documentation, and no monetary saving is calculated from the leakage percentage.

For similar work, I would follow an unresolved transaction across the customer view, finance record and operational documents. First establish what each team believes happened, which reference or responsibility is missing, and who can resolve the difference.